Greetings adventurer,

Thank you for your support of Time Raiders during pre-registration. We've carefully looked over questions submitted by players in the community, and have compiled detailed answers. Check it out!

Q: Which regions will the game be available in?

A: The game will be available in the following regions: Europe, America and Southeast Asia (except for Thailand and Vietnam)

Q: What systems are the game available for?

A: The game is available for Android and iOS.

Q: What are the device requirements for the game?

A: iOS:

 Minimum iPhone Model: iPhone 8 Plus

Recommended iPhone Models: iPhone 13 / iPhone 13 Pro / iPhone 13 Pro Max / iPhone 13 mini / iPhone 12 / iPhone 12 mini / iPhone 12 Pro / iPhone 12 Pro Max / iPhone 11 Pro / iPhone 11 Pro Max / iPhone 11 / iPhone SE (2nd generation) / iPhone Xs / iPhone Xs Max / iPhone XR

 Minimum iPad Model: iPad Air (2nd generation)

 Recommended iPad Models: 12.9-inch iPad Pro (4th generation) / 11-inch iPad Pro (4th generation) / 12.9-inch iPad Pro (3rd generation) / 11-inch iPad Pro (3rd generation) / iPad mini (5th generation) / iPad Air (3rd generation)

 Minimum Storage Space: 12 GB

 Recommended Storage Space: 15 GB or more

 Android:

 Minimum Requirements: Kirin 710/Snapdragon 660

 Recommended Requirements: Kirin 980/985/990/9000, Snapdragon 855/865/870/888, Dimensity 800/1000

 Recommended Operating System: Android 7.0 and above

 Minimum Memory: 4 GB RAM

 Recommended Memory: 6 GB RAM+

 Minimum Storage Space: 12 GB

 Recommended Storage Space: 15 GB or more

Q: Why did my game download fail?

A: If there was a download failure, it may be due to the following reasons:

 1. Your IP address does not match the regions our game is available for

 2. Your device does not meet the minimum requirements

 3. Your network environment may be unstable

Q: Why did my game installation fail?

A: If there was an installation failure, it may be due to the following reasons:

 1. Your IP address does not match the regions our game is available for

 2. Your device does not meet the minimum requirements

 3. Your network environment may be unstable

 4. Please ensure that you have given permission required for the application installation 

Q: I already participated in the CBT, do I need to re-download and register again?

A: Yes, as the CBT was not the final game version, we have optimized and made many changes to the game, therefore all data in the CBT was deleted. If you still have the CBT game package on your phone, please delete it and download the official game version from the store.

? iOS download: https://apps.apple.com/us/app/time-raiders/id1612622028

? Android download: https://play.google.com/store/apps/details?id=com.gtarcade.timeraiders

Q: Why did my registration fail?

A: We are sorry to hear that you are having  trouble logging in. We suggest you play the game at locations with stable internet connection. We also recommend trying the following methods:

 1. Ensure that you have a stable internet connection (4G or Wi-Fi).

 2. Please make sure that your account is not in a ban status.

 3. Log out of your account, exit the game and clear some storage on your device, then log in again. Before logging out, please note that if you are playing as a guest, logging out may erase your progress. You might lose your progress.

 4. Download and install the game again. (Before deleting the game, please note that if you are playing as a guest, deleting the game might erase your progress. You can link your guest account to a social media account to keep your progress)

 If the issue persists, please send us screenshots or error codes for us to do further investigation to help you solve the problem.

Q: Why is my game app crashing?

A: The game may crash if your device does not meet the minimum requirements. Please contact customer service through and provide your device information. We will continue to optimize device requirements for the game and do our best to provide the best gaming experience as much as possible to all players.

Q: Why is my game lagging?

A: If you encounter lag, please try the following steps to troubleshoot the issue:

 1. Check if you have selected the optimal server that fits your local time.

 2. Make sure that you have a stable internet connection.

 3. Change your internet connection (4G / Wi-Fi) or move to a place with the better network.

 4. Exit the game and clear some storage on your device, then log into the game again. 

 Before logging out, please note that if you are playing as a guest, logging out may erase your character progress. 

 5. Download and install the game again.

 *Internet fluctuation may cause this problem sometimes . We suggest you try the above procedures to see if the problem can be fixed. If the issue persists, please contact us to get more assistance.

Q: Why does the loading screen get stuck?

A: This issue usually occurs when the connection is unstable or when the signal is weak. Please try the following steps to fix it: 

 1. Make sure you have strong Wi-Fi or 4G signal.

 2. Avoid playing on a network with heavy traffic.

 3. Shut down your Wi-Fi or mobile network, then restart it. Stop sharing personal hotspot.

 4. Load the game 1-2 minutes after restarting your router.

 5. Restart your phone and try again. 

 If the problem persists, please contact our support and our technical team will assist you to solve the problem.

Q: What languages are the game available in?

A: The game is currently available in English and Simplified Chinese.

Q: What languages for the voice lines are available?

A:  Currently, the game only supports English voice lines.

Q: What payment options does the game support?

A: Google and iOS in-game purchases are available in the game, and we will soon have the official website recharge page up and running. If Codashop or Unipay are available in your region, you may also use those channels to purchase in-game items.

Q: What should I do when I encounter purchase problems?

A: We understand that you need help regarding an issue with your recent purchases . Here are some quick tips to help you: 

 1. If the purchase was made on a third-party purchasing platform (e.g. Huawei Gallery), please reach out to their customer service for further assistance, since we do not have access to those relevant details if the payment was made on a third-party platform. 

 2. If the purchase was made on an authorized third-party purchasing platform (e.g. Amazon, Samsung Store, etc.), please reach out to their customer service for assistance first since we do not have access to the relevant details to provide further assistance. 

 3.  Sometimes, a delay in receiving the diamonds or items may happen due to network issues or latency.  Please wait for 24 hours to check if your purchase has been successfully delivered to the account. 

 4. If you have already waited for 24 hours but did not receive the diamonds or items, please follow the instructions listed below and provide us with clear screenshots of the purchase receipt in question ticket: 

 Apple Store Example:

 1. Go to Settings > [Your Name] > iTunes & App Store.

 2. Tap your Apple ID, then tap View Apple ID. You might be asked to authenticate your Apple ID.

 3. If you use Family Sharing, you'll see what you bought using your Apple ID in your purchase history, but you won't see what other family members bought. To see what other family members bought, please sign in with their Apple ID.

 4. Scroll to Purchase History and tap it.

 5. Take a screenshot of this receipt and attach it to the ticket so we can verify it.

Q: I didn't receive my items, what should I do?

A: We are sorry to hear that you are facing network latency issues or slight network fluctuations. Both reasons may cause delay in receiving diamonds/items, etc. We would ask you to wait for 12-24 hours to ensure that your purchase is successfully issued to your account. If you have already waited for 24 hours or more but didn't receive the diamonds/items, please do not hesitate to contact us via customer service and provide us with specific screenshots of the receipt, order number and purchasing time/amount . We will have an investigation and re-issue the diamonds/items to your account after the purchase is verified.

Q: If I have any other questions or feedback, how can I reach the Time Raiders team?

A: You can provide feedback via the following methods:

 1. In-Game: Menu > Settings > Customer Service

 2. Customer Service Email: gtarcadecs@gmail.com

Lastly, you are welcome to join our official communities and discuss the game with even more Wanderers!

 Thank you for your support! We hope you have fun in the world of Time Raiders.

Hello everyone, I'm Bandit! Even though I have a fierce name, I’m actually a super cute dog here to help you!

Now, let me tell you all about this awesome tomb raiding world!

Step 1: Choose a Class!

There are three classes in the game: Blademaster, Gunslinger and Sage.

Blademasters use blades, they’re totally the best at close combat. Ancient tombs often contain scary monsters, so long blades are super duper useful! As time went on, Blademasters established themselves as a branch of tomb raiders, and the long blade became the symbol for this school.

Gunslingers mostly use firearms that deal long-range damage, but also use recovery skills. Wowza, don’t underestimate this class!

Sage warriors use umbrellas as weapons, and they’re skilled at using Fengshui compasses to discover Dragon Veins. They not only have amazing combat power, but also have array buffs. This class is not to be messed with!

Which class is your favorite? Let Bandit know in the comments!

Step 2: Properly choose equipment before battles! Woof!

There’s tons of different equipment in the game divided into a few levels. The most rare equipment is orange “Legendary Gear” that every raider wishes they could have! Each equipment has their own special attributes, you may not be satisfied with just one piece of “Legendary Gear”! You can even upgrade equipment attributes. Why don’t you try it out?

You can obtain equipment after finishing tasks or defeating monsters. Bandit is looking forward to seeing what kind of equipment you get!

Step 3: Collect your favorite treasure!

You can’t have a tomb raider that doesn’t search for treasure! But not everything you dig from the ground is valuable, this is why you gotta get treasure authenticated in the Authentication Room!

You can find treasure through treasure hunting or defeating monsters. These treasures will permanently grant you special attribute bonuses after you activate them! Complete treasure collections to power yourself up even more, by starring them up. Go to your collection page to check out all your shiny goodies any time you like!

Step 4: Go around town in a sweet ride!

There are tons of destinations in Time Raiders, and what better way to get around than on a sweet motorbike? Not only will you travel around faster, but you’ll also get bonus attributes! Vehicles unlock after you reach level 70, are you as excited as I am?

You can get cool vehicles through various events, and improve their attributes in Vehicle Assembly! Bandit saw some really cool displays and wants to share the secret with you!

Isn’t this cool? Come and try out your new ride now! You can ride around with the wind in your face, Bandit’s already jealous!

Step 5: Bring your pet with you!

Exploring mysterious places can be tough when you’re alone, everything is easier when you have your best friend with you!

I, Bandit, will be your first pet! You should feel honored to fight along such a cute pet like me, rawr!

Pets will start off as babies, and grow alongside you. Your pet will always be by your side! New outfits for pets are also available for your choosing!

Psst. My job is the most important of them all! I collect all the treasure laying around. Hehe, aren’t I the best?

Step 6: Teamwork makes the dream work!

The Companion system unlocks 3 days after server opening, and once you reach level 150. But Companions won’t come to you naturally! You gotta call people up on the phone to try to recruit them. Sometimes they might not feel like answering though! You might get Companion Memento or Companion EXP, you just need 100 Companion Mementos to get to know someone better. Plus, a Companion is guaranteed every ten calls!

There are different quality Companions - SSR, SR, and R. There are different chances of obtaining different quality Companions. Specific probabilities can be checked at the top left icon in-game!

To call a Companion, you gotta enter a phone number, any phone number that comes to mind! Maybe you’ll reach an awesome SSR Companion.

Of course, not all Companions are reachable through the phone. Certain mysterious “legendary” Companions don’t give out their info easily! See if you can figure out how to get close to them, hehe.

Step 7: Build up your Clan!

Sometimes one might feel a bit lonely in a city as big as Hangzhou. This is where your Clan comes in! With your found family, you’ll never be lonely! Create or join a Clan to help each other and support each other. Who knows, maybe a new friend might help you in a spot of trouble!

In a Clan, you can donate to Clan Buildings, auction special goods, and fight with your Clan members to become the top of the Nine!

Would you wanna be a mighty Clan leader? Bandit thinks you’re up to the task!

Bandit’s guide is finally over. Whew, speaking so much has got me sleepy! Bandit’s going to take a nap now, but you’d better come play with me again later in-game! I’ll be waiting!